Terms of Service

Last Updated: 24 june 2026

Welcome to Voxio Chat. These Terms of Service govern your access to and use of the Voxio Chat website, dashboard, applications, integrations, APIs, automation tools, AI features, and related services provided by [Company Legal Name] ("Voxio Chat", "Voxio", "we", "us", or "our").

By creating an account, connecting a third-party platform, subscribing to a plan, or using any part of Voxio Chat, you agree to these Terms. If you do not agree to these Terms, you must not access or use Voxio Chat.

1. About Voxio Chat

Voxio Chat is a SaaS platform for AI-based business communication automation, customer engagement, and social media marketing workflows. The platform helps businesses, sellers, creators, agencies, and marketing teams manage communication channels, automate customer support workflows, generate marketing content, and prepare social media posts from one centralized dashboard.

Voxio Chat may support official API-based integrations with third-party platforms, including WhatsApp Cloud API, Instagram, Facebook, Messenger, TikTok, TikTok Shop, and other supported services. Available features may depend on your subscription plan, account eligibility, platform approval, API access, regional availability, and third-party platform policies.

2. Account Registration and Security

To use Voxio Chat, you may be required to create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately if you suspect unauthorized access, misuse, or any security breach involving your account. Voxio Chat is not responsible for losses caused by your failure to keep your account credentials secure.

We may suspend or terminate your account if we believe that your information is inaccurate, your account is being misused, or your use of the service violates these Terms or applicable laws.

3. Subscription Plans, Billing, and Usage Limits

Some Voxio Chat features require a paid subscription, add-on, credit balance, usage quota, or other paid access. Pricing, plan limits, usage limits, renewal terms, and available features may be displayed on our website, billing page, order page, or dashboard.

By purchasing a subscription, add-on, credit, or other paid service, you agree to pay all applicable fees, taxes, and charges. Subscription plans may include limits such as number of users, connected channels, automation rules, AI usage, message volume, media storage, posting limits, or API usage.

We may update pricing, plan limits, or available features from time to time. If a change materially affects your current paid subscription, we will make reasonable efforts to notify you through the platform, email, or other reasonable methods.

4. Refunds and Cancellations

Unless otherwise required by applicable law or expressly stated in a written agreement, payments for subscriptions, credits, setup services, add-ons, customizations, and digital services are non-refundable.

You may cancel your subscription according to the available cancellation process in your account or by contacting support. Cancellation may stop future renewals, but it does not automatically refund fees already paid.

If you initiate a payment dispute, chargeback, or reversal without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account and related services.

5. Third-Party Platform Integrations

Voxio Chat integrates with third-party platforms through official APIs, OAuth authorization flows, webhooks, or other approved connection methods where available. These platforms may include Meta services, WhatsApp Business, Instagram, Facebook, Messenger, TikTok, TikTok Shop, payment providers, AI providers, hosting providers, and other external services.

Your use of third-party platform features through Voxio Chat is subject to the terms, policies, API rules, data usage rules, rate limits, approval requirements, and technical restrictions of those third-party platforms.

You acknowledge that third-party platforms may change their APIs, scopes, permissions, pricing, review requirements, rate limits, policies, or availability at any time. Such changes may affect the availability, performance, or functionality of Voxio Chat features. We are not responsible for service interruptions, rejected API access, revoked permissions, policy enforcement, account restrictions, or other actions taken by third-party platforms.

6. OAuth Authorization and API Access

When you connect a third-party account to Voxio Chat, you authorize Voxio Chat to access, process, and use data from that platform according to the permissions, scopes, and access levels you approve.

This may include access tokens, refresh tokens, account identifiers, page identifiers, business identifiers, shop identifiers, channel information, message metadata, product data, media, posting permissions, analytics, webhook events, and other data required to operate the connected feature.

You may revoke platform access by disconnecting the integration inside Voxio Chat where available, removing permissions from the relevant third-party platform, or contacting our support team.

You are responsible for ensuring that you have the right and authority to connect any third-party account, page, business account, shop, TikTok account, TikTok Shop account, WhatsApp Business account, Instagram account, Facebook Page, Messenger account, or other platform account to Voxio Chat.

7. WhatsApp Cloud API, Instagram, Facebook, and Messenger Usage

Voxio Chat may support business communication and marketing workflows through WhatsApp Cloud API, Instagram, Facebook, Messenger, and other Meta-related services.

You are responsible for ensuring that your use of these channels complies with all applicable Meta, WhatsApp Business, Instagram, Facebook, and Messenger policies, including rules related to user consent, messaging windows, templates, opt-in requirements, spam prevention, data handling, prohibited content, and platform-specific usage restrictions.

You must not use Voxio Chat to send spam, unsolicited messages, deceptive content, harmful content, illegal content, or messages that violate the rights of others or the rules of the relevant platform.

8. TikTok and TikTok Shop Usage

Voxio Chat may support TikTok-related workflows, including TikTok social account connection, TikTok content generation, TikTok draft or posting workflows, TikTok Shop API account connection, TikTok Shop product workflows, affiliate product content management, and product-focused marketing content generation.

TikTok social posting and TikTok Shop integrations are separate systems and may require separate authorization, separate API credentials, separate scopes, and separate platform approval. A TikTok social account connection does not automatically provide access to TikTok Shop APIs, and a TikTok Shop connection does not automatically provide access to TikTok social posting features.

TikTok Shop API features may depend on TikTok Shop Partner Center approval, seller or creator consent, available API scopes, regional availability, service approval, app review, listing review, and other TikTok Shop requirements.

You are responsible for ensuring that all content, products, affiliate links, product claims, captions, hashtags, media, promotions, and campaigns created or published through Voxio Chat comply with TikTok, TikTok Shop, and applicable advertising, consumer protection, intellectual property, and e-commerce laws.

Voxio Chat does not provide unauthorized TikTok scraping, fake engagement, unauthorized comment automation, unauthorized direct message automation, or any feature intended to bypass TikTok or TikTok Shop policies.

9. AI Assistant and AI-Generated Content

Voxio Chat may provide AI-powered features, including AI assistant automation, customer support suggestions, marketing content generation, social media post generation, product content generation, captions, hashtags, voice-over scripts, templates, prompts, summaries, and other generated outputs.

AI-generated output may be inaccurate, incomplete, inappropriate, or unsuitable for your intended use. You are responsible for reviewing, editing, approving, and verifying all AI-generated content before using, sending, publishing, or relying on it.

You must not use AI-generated content to mislead users, impersonate others, make false claims, violate intellectual property rights, provide unlawful advice, promote prohibited products, or violate any applicable law or third-party platform policy.

Voxio Chat does not guarantee that AI-generated content will be error-free, compliant, original, or suitable for any specific commercial purpose.

10. User Content, Product Data, and Affiliate Links

You retain ownership of the content, media, product data, prompts, messages, files, captions, images, videos, affiliate URLs, campaign information, and other materials that you upload, create, connect, or submit through Voxio Chat ("User Content").

By using Voxio Chat, you grant us a limited, non-exclusive, worldwide license to host, process, transmit, display, store, modify, and use your User Content only as necessary to provide, maintain, improve, secure, and support the service.

You represent and warrant that you have all necessary rights, licenses, permissions, and authorizations to use and submit your User Content, including product images, product descriptions, brand assets, customer messages, affiliate links, and social media content.

You are responsible for the accuracy of product information, pricing, promotions, availability, affiliate commissions, product claims, health claims, financial claims, advertising claims, and any other information used in your content.

11. Prohibited Use

You agree not to use Voxio Chat for any illegal, harmful, deceptive, abusive, or unauthorized purpose. Prohibited activities include, but are not limited to:

1. Violating any applicable law, regulation, or third-party platform policy.

2. Sending spam, unsolicited messages, phishing attempts, scams, or deceptive content.

3. Scraping, harvesting, or collecting data without authorization.

4. Creating fake engagement, fake reviews, fake followers, fake orders, or misleading performance signals.

5. Uploading or distributing malware, viruses, harmful code, or unauthorized tracking tools.

6. Promoting terrorism, violence, hate speech, racism, discrimination, exploitation, explicit illegal content, or other prohibited content.

7. Violating intellectual property rights, privacy rights, publicity rights, or contractual rights of others.

8. Accessing or attempting to access accounts, systems, data, APIs, or integrations without authorization.

9. Circumventing usage limits, security controls, billing systems, review processes, or platform restrictions.

10. Using Voxio Chat to automate TikTok comments, TikTok direct messages, Meta messages, or other platform actions in a way that violates platform policies.

11. Using AI features to generate unlawful, harmful, misleading, defamatory, or infringing content.

12. Reselling, copying, sublicensing, or exploiting Voxio Chat without our written permission.

We reserve the right to suspend or terminate accounts that violate these rules.

12. Service Availability and Changes

We aim to provide a reliable service, but we do not guarantee that Voxio Chat will be uninterrupted, error-free, secure, or available at all times. The service may be affected by maintenance, updates, third-party API downtime, hosting issues, internet disruptions, rate limits, platform reviews, account restrictions, or other factors beyond our control.

We may modify, suspend, discontinue, or limit any feature at any time, including features that depend on third-party APIs or approvals. We may also introduce new features, remove old features, or change how existing features work.

13. Support and Customization

We may provide customer support through email, live chat, ticketing systems, documentation, or other available support channels. Support availability may depend on your subscription plan and the nature of your request.

Requests for custom development, custom integrations, migration, setup, design changes, advanced troubleshooting, or additional modifications may require separate fees and separate written agreement.

14. Intellectual Property

Voxio Chat, including its software, dashboard, interface, workflows, designs, code, documentation, brand assets, logos, templates, and underlying technology, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, resell, reverse engineer, decompile, or create derivative works from Voxio Chat unless expressly permitted by us in writing or allowed by applicable law.

Nothing in these Terms transfers ownership of Voxio Chat intellectual property to you.

15. Feedback

If you provide feedback, suggestions, ideas, bug reports, feature requests, or recommendations, you grant us the right to use them without restriction or compensation to you. We may use feedback to improve, modify, or develop our products and services.

16. Privacy and Data Protection

Our collection, use, storage, and sharing of personal data is described in our Privacy Policy. By using Voxio Chat, you agree that we may process data as described in the Privacy Policy and as required to provide the service.

You are responsible for ensuring that your own use of Voxio Chat complies with applicable privacy, data protection, customer consent, and electronic communication laws.

If you use Voxio Chat to process customer messages, contact data, customer profiles, or other personal information, you are responsible for obtaining all required consents and providing all required notices to your customers.

17. Security

We use reasonable technical and organizational measures to protect the service and user data. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your passwords, API credentials, connected accounts, devices, and team member access secure. You must not share credentials with unauthorized parties.

If you discover a vulnerability or security issue, you must report it responsibly and must not exploit it or disclose it publicly before we have had a reasonable opportunity to investigate and respond.

18. Suspension and Termination

We may suspend, restrict, or terminate your account or access to Voxio Chat if:

1. You violate these Terms or applicable laws.

2. You misuse the service or third-party integrations.

3. Your payment fails or remains unpaid.

4. Your activity creates security, legal, compliance, or platform risk.

5. A third-party platform revokes or restricts your connected account.

6. We are required to do so by law, regulation, court order, or platform requirement.

You may stop using Voxio Chat at any time. Termination does not relieve you of any payment obligations incurred before termination.

19. Disclaimer of Warranties

Voxio Chat is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.

We do not guarantee that Voxio Chat will meet your requirements, produce specific business results, increase sales, improve engagement, prevent account restrictions, guarantee platform approval, or ensure successful posting, delivery, or campaign performance.

20. Limitation of Liability

To the maximum extent permitted by law, Voxio Chat and its owners, directors, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, platform suspension, account restriction, or third-party claim arising out of or related to your use of the service.

Our total liability for any claim arising out of or related to the service will not exceed the amount you paid to Voxio Chat for the service during the three months before the event giving rise to the claim, unless applicable law requires otherwise.

21. Indemnification

You agree to defend, indemnify, and hold harmless Voxio Chat, its owners, directors, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from:

1. Your use or misuse of Voxio Chat.

2. Your User Content.

3. Your violation of these Terms.

4. Your violation of any law or third-party platform policy.

5. Your connected accounts, products, campaigns, affiliate links, messages, or published content.

6. Your infringement or alleged infringement of any rights of another person or entity.

22. Governing Law

These Terms are governed by the laws of Indonesian, without regard to conflict of law principles. Any dispute arising from or related to these Terms or Voxio Chat will be resolved in the courts or dispute resolution forum located in Indonesian, unless applicable law requires otherwise.

23. Changes to These Terms

We may update these Terms from time to time. When we update the Terms, we will revise the "Last Updated" date. We may also notify users through the dashboard, website, email, or other reasonable methods.

Your continued use of Voxio Chat after the updated Terms become effective means that you accept the updated Terms.

24. Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: support@voxio.chat
Website: https://www.voxio.chat